All standard stock products are backed by Data Connect’s reliability guarantee.
Any DOA unit will be exchanged from Data Connect’s stock for an immediate brand
new replacement unit. In addition, if the item ordered does not completely satisfy
your requirement, simply notify us within 15 days of purchase and we will swap
out the unit for the correct product.
Most Data Connect products come with 1-year, 2-year, or 5-year as well as lifetime warranties.
We also offer extended and enhanced warranty options.
NO SALES ARE FINAL
Since NO SALES ARE FINAL, you can return any item that you have purchased
from DATA CONNECT. Returns of items after 15 days from the date of shipment
should, but may not necessarily, result in a credit. The determination of the
restocking fee to be applied will be made by the DATA CONNECT RMA Department
based upon the age of the unit, its condition, the unit’s state of obsolescence,
product demand, existing stocking conditions of the item, and other criteria.
All shortages, errors or problems with orders must be reported within 15 days of
shipment. DATA CONNECT will not be liable for any shortages, errors or problems
not reported within 15 days of shipment. All returns require the issuance of a
Return Material Authorization (RMA) number by an authorized agent of the Data
CONNECT RETURN AUTHORIZATION DEPARTMENT.
All credits issued are store credits only, there are absolutely no refunds. All credits
issued expire 90 days after the date of issuance if not used for a specifically
identified purchase within the 90-day period. All store credits must be presented
to DATA CONNECT for specific use at the time of purchase and must include the
original credit invoice to be used.
All returns will include a minimum of a 30% restocking fee, unless the returned
item is a standard stock item (not a special order item), is returned within 15 days
of original shipment, and is accompanied by an offsetting order totaling at least
the dollar value of the returned items.